Privacy policy

Privacy Policy

Last Updated: June 2026

Gift Souvenirs ("we", "us", "our") is located at SCO - 81, Second Floor, Sector-38 C, Chandigarh - 160036, India.

We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a purchase, or interact with our services.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

a. Personal Information

Collected during checkout, registration, or contact forms:

  • Name, address, email address, phone number

  • Payment and delivery details

b. Device & Browsing Information

Collected automatically when you browse our website:

  • IP address, browser type, device type

  • Time zone, cookies, and browsing actions

c. Order Information

  • Products purchased, order amount, transaction details

  • Payment method and delivery preferences

d. Communications

  • Messages sent via email, WhatsApp, or website forms

  • Reviews or feedback submissions

2. How We Use Your Information

We use your data to:

  • Process, confirm, and deliver your orders

  • Send order updates via email, WhatsApp, or SMS

  • Provide customer support

  • Improve our website and product offerings

  • Prevent fraud and enhance security

  • Send offers or updates (only with your consent)

  • Comply with legal obligations

We do not sell your personal information to anyone.

3. How Your Information Is Shared

We only share your data with trusted partners necessary to fulfil your order:

  • Couriers & Delivery Partners — Delhivery, Blue Dart, DTDC, etc., to deliver your order.

  • Payment Gateways — Razorpay and Shopify Payments, to securely process payments.

  • Shopify — Our website platform, which processes data in accordance with its own Privacy Policy.

  • Legal Compliance — When required by law, fraud prevention, or court orders.

We never sell or rent your personal data to advertisers or third parties.

4. Cookies & Tracking Technologies

We use cookies to:

  • Improve site functionality and maintain your cart.

  • Personalise your browsing experience.

  • Analyse usage patterns.

You may disable cookies in your browser settings; however, some website features may not function properly.

5. Data Security

We protect your data using:

  • SSL encryption

  • Secure payment gateways

  • Restricted internal access

  • Shopify's certified security infrastructure

While no online transmission is 100% secure, we take all reasonable steps to safeguard your information.

6. Data Retention

We retain your data only as long as necessary:

  • Order information: 7 years (for legal and tax purposes)

  • Contact details: Until you request deletion

  • Browsing data: As per your cookie settings

You may request deletion of your data at any time unless restricted by law.

7. Your Rights

You have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Withdraw marketing consent

  • Request details on how your data is used

To exercise any of these rights, please contact us at sales@giftsouvenirs.in.

8. Minors

We do not knowingly collect personal data from children under the age of 13. If such data is collected accidentally, we will delete it upon request.

9. WhatsApp Notifications

By placing an order, you consent to receiving order confirmations, delivery updates, and customer support messages via WhatsApp on your registered mobile number. You may opt out at any time by contacting us.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to review their privacy policies independently.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised Last Updated date. Continued use of our website constitutes acceptance of the updated policy.

12. Contact Us

Gift Souvenirs

Address:
SCO - 81, Second Floor, Sector-38 C, Chandigarh - 160036, India

Email: sales@giftsouvenirs.in

Phone: +91 90411 41919

WhatsApp (Support Only): +91 62801 95370

GSTIN: 04ARAPS9809A1ZZ