Privacy policy

 

Privacy Policy Last Updated: May 2026

Gift Souvenirs ("we", "us", "our") is operated by Digital Vision, SCO 81, Sector 38C, Chandigarh – 160036, India.

We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a purchase, or interact with our services.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

a. Personal Information Collected during checkout, registration, or contact forms:

  • Name, address, email address, phone number
  • Payment and delivery details

b. Device & Browsing Information Collected automatically when you browse our website:

  • IP address, browser type, device type
  • Time zone, cookies, and browsing actions

c. Order Information

  • Products purchased, order amount, transaction details
  • Payment method and delivery preferences

d. Communications

  • Messages sent via email, WhatsApp, or website forms
  • Reviews or feedback submissions

2. How We Use Your Information

We use your data to:

  • Process, confirm, and deliver your orders
  • Send order updates via email, WhatsApp, or SMS
  • Provide customer support
  • Improve our website and product offerings
  • Prevent fraud and enhance security
  • Send offers or updates (only with your consent)
  • Comply with legal obligations

We do not sell your personal information to anyone.

3. How Your Information Is Shared

We only share your data with trusted partners necessary to fulfil your order:

  • Couriers & Delivery Partners — Delhivery, Blue Dart, DTDC, etc., to deliver your order
  • Payment Gateways — Razorpay and Shopify Payments, to securely process payments
  • Shopify — Our website platform, which processes data per its own privacy policy
  • Legal Compliance — When required by law, fraud prevention, or court orders

We never sell or rent your personal data to advertisers or third parties.

4. Cookies & Tracking Technologies

We use cookies to:

  • Improve site functionality and maintain your cart
  • Personalise your browsing experience
  • Analyse usage patterns

You may disable cookies in your browser settings, though some features may not function properly.

5. Data Security

We protect your data using:

  • SSL encryption
  • Secure payment gateways
  • Restricted internal access
  • Shopify's certified security infrastructure

While no online transmission is 100% secure, we take all reasonable steps to safeguard your information.

6. Data Retention

We retain your data only as long as necessary:

  • Order information: 7 years (for legal and tax purposes)
  • Contact details: Until you request deletion
  • Browsing data: As per your cookie settings

You may request deletion of your data at any time unless restricted by law.

7. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Withdraw marketing consent
  • Request details on how your data is used

To exercise any of these rights, contact us at: 📧 sales@giftsouvenirs.in

8. Minors

We do not knowingly collect personal data from children under the age of 13. If such data is collected accidentally, we will delete it upon request.

9. WhatsApp Notifications

By placing an order, you consent to receiving order confirmations, delivery updates, and customer support messages via WhatsApp on your registered mobile number. You may opt out at any time by messaging us directly.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to review their policies independently.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. Continued use of our website constitutes acceptance of the updated policy.

12. Contact Us

Gift Souvenirs
📧 sales@giftsouvenirs.in
📞 +91 90411 41919 / +91 62801 95370
📍 SCO 81, Sector 38C, Chandigarh – 160036, India
🆔 GSTIN: 04ARAPS9809A1ZZ

Copyright Notice

Gift Souvenirs is a registered trade name of Digital Vision. All product designs, artwork, creative content, and branding displayed on this website are the sole intellectual property of Digital Vision. Unauthorised reproduction or use is strictly prohibited.