Refund & Return Policy

Last Updated: June 2026

At Gift Souvenirs, your satisfaction is our priority. Please read our Return & Refund Policy carefully before placing your order.

1. Return Eligibility

Returns are accepted only in the following cases:

• Product received in damaged condition.

• Defective product received.

• Incorrect product delivered.

All return requests must be raised within 48 hours of delivery along with supporting proof, including clear photographs and an unedited unboxing video.

2. Non-Returnable Conditions

The following are not eligible for return or refund:

• Change of mind or incorrect size selection.

• Items reported after 48 hours of delivery.

• Items that have been used or are not in their original packaging.

• Customized or personalized products (unless received damaged, defective, or incorrect).

3. How to Raise a Return Request

Email us at sales@giftsouvenirs.in within 48 hours of delivery with:

• Your Order ID.

• Clear photographs of the damaged, defective, or incorrect product.

• An unedited unboxing video showing the condition of the package upon delivery.

Claims submitted without the required supporting evidence may not be eligible for a replacement or refund.

4. Resolution

Once your claim is verified, we will:

• Arrange a free reverse pickup, where applicable.

• Ship a replacement product at no additional cost.

• If a replacement is unavailable, a full refund will be issued.

5. Refund Timeline

Refunds, where applicable, are processed to your original payment method within 5–7 business days after the returned product is received and inspected.

6. Contact & Return Address

Gift Souvenirs
SCO - 81, Second Floor, Sector-38 C, Chandigarh - 160036, India

Email: sales@giftsouvenirs.in
Phone: +91 9041141919
WhatsApp (Support Only): +91 6280195370

Business Hours: Monday to Saturday, 11:00 AM – 8:00 PM